Luciano N. Navarrete Binni
Systems Technician & Web Developer
Professional Profile
Systems Technician and Web Developer with solid experience in technical support, network administration, and incident resolution. Passionate about technology and software development, with proven ability to manage hardware migrations, optimize operational processes, and provide high-quality customer service. I seek to contribute my technical and problem-solving skills in a challenging environment.
Work Experience
Technical Support Specialist
| Hospital Universitario Austral
May 2024 – Sept 2024
- Managed the IT migration of over 1,000 devices, ensuring a smooth transition of hardware and software.
- Performed data transfer, software installation, and performance testing to guarantee operability.
- Resolved post-migration incidents and provided comprehensive technical support, achieving 95% customer satisfaction.
Technical Support Analyst
| Volkswagen
July 2023 – Jan 2024
- Provided technical support for automated production machinery, minimizing downtime.
- Diagnosed and resolved system, network, and software failures, optimizing production processes.
- Provided remote support (TeamViewer) and managed backups and security protocols.
Systems Support Technician
| Cenattel
Feb 2020 – May 2022
- Maintained and troubleshot IT systems, networks, and software for over 50 users.
- Implemented security measures and modernized backup procedures to protect sensitive data.
- Diagnosed connectivity issues using network analysis tools.
Technical Assistance Technician
| Hewlett Packard Enterprise / DXC
July 2017 – March 2019
- Remote technical support for POS systems, printers, and networks (Client: McDonald's).
- Trained users on IT systems and cybersecurity best practices.
- Collaborated on system updates under ITIL frameworks.
Education
University Technician in Programming
UTN
Higher Technician in Sound
TamaBA
Argentina Programa 4.0 Certification
Certificación
Skills
HTML5 / CSS3
JavaScript
Bootstrap 5
Ruby
Soporte Técnico IT
Redes & Conectividad
Hardware & Software
Inglés (Intermedio)